*Due to the COVID-19 epidemic, delivery times may be longer than usual.
Holdyoutight partners with global merchants to provide you a unique global shopping experience with the best priced items as possible.
We ship your item(s) directly from our partner in different countries, so it may take 10-15 days to arrive (Delivery Time = Processing Time + Shipping Time).
We also work with professional shipping carriers like Yun Express, Epacket, so your package will be shipped with a tracking number. We will send your tracking number through Email or SMS once your order is shipped.
How long does it take for an order to arrive? How much is shipping?
Most items will arrive in about 10-15 days. However, some may arrive after 20 days, depending on the products ordered, the weather conditions, holiday seasons, and sometimes airline restrictions.
Here is the estimation of arrival time (processing time + shipping time) and shipping fee:
Canada: Between 10 - 15 days average (Price: $6.95, Free shipping on orders of 2 or more)
USA: Between 10 - 15 days average (Price: $6.95, Free shipping on orders of 2 or more)
Australia: Between 10 - 15 days average (Price: $6.95, Free shipping on orders of 2 or more)
Europe: Between 10 - 15 days average (Price: $6.95, Free shipping on orders of 2 or more)
Others: Between 10 - 15 days average (Price: $6.95, Free shipping on orders of 2 or more)
If you still have any questions, please email us at email@example.com for further assistance.
1. Most of our orders are processed and shipped within the timeframe we have mentioned above. However, the timeframe is approximate and it can differ in some cases, depending on the product types, the period of time of the year, or any external factor that may happen like weather, the pandemic or government rules
2. Holiday shipping: Due to certain CA and International Holidays, especially in peak seasons, orders may take longer to ship out. it may take additional 7 business days for both domestic and international delivery. We're so sorry for this inconvenience and hope that you can understand for us. This does not mean that your order(s) will always get delayed in holiday seasons, we and our partner will always try our best to get your items delivered as fast as the timeframe above.
3. International orders: It may take some additional days since orders have to go through customs. We have no control on the how long the customs process may take, so we hope you will patiently wait if the delay happens due to the custom. We sincerely apologize for this inconvenience.
4. For personalized products, your information needs to be detailed, following the given instruction to ensure your order is processed in a timely manner. Also, it is required to upload high quality and PNG, JPG format images for the best outcome. Your order may be hold for us to confirm with you if we recognize something unsual with your provided personalization details.
5. We process orders on business days, which are Monday – Friday, Eastern Standard Times, excluding weekends or holidays observed by the Post Office: New Year’s Day, Christmas,...
TRACKING AN ORDER
You'll receive an e-mail confirmation once your order has been shipped. It will include your order’s tracking number and a direct link to our shipping carrier's package-tracking site. This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here: Track Order.
In some cases, it can take up to 4 days for the shipping information to be showed up in the system. You can later track your Order by clicking on "Track Your Order" in the Mail Menu.
If you attempt to track your package and there is no information available, it just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If you didn't receive an Email or/and SMS, please contact us via email firstname.lastname@example.org, so we can provide you with the information, before making a Chargeback. In some cases, Emails or SMS don't get sent automatically.
Please make sure you provide the correct address at your check-out because we are not responsible if your order gets delivered to the wrong address.
In the case where you need to change your correct address after the order has left our warehouse, you may need to contact the final mile carrier to redirect your parcel. We are not responsible if that parcel gets lost, stolen, or damaged.
IN CASE OF MISSING ITEMS
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they can get to you faster. You may receive one item before the next. So please don't worry if you don't receive all of your items at once…they are on the way :)
If you has not received the rest of your order in the next few days, feel free to contact us via email email@example.com for further assistance.
Why have I not received any order confirmation details?
Most times this is because our customers have mistakenly entered the wrong email. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrongly please contact us via email firstname.lastname@example.org and we will fix it for you.
International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.
Contact Us: 8:00am to 17:30pm Monday to Friday (GMT+8)
Address: 3 Coleman Street, #03-24 Peninsula Shopping Complex, Singapore (179804)
If you have any questions, please contact us: email@example.com